FAQ’s

*Information provided below pertains to our Georgia and Illinois locations only.

What’s an Escape Room?

Escape rooms are a great way for friends, family, and co-workers to work together as a team and try to escape from a locked room!  Each of our escape rooms are custom designed to be challenging, engaging, and fun! You choose your room theme and book your reservation online, and we provide the adventure! When you arrive, you and your group will be given 1 hour to escape the room. You will have a series of clues, puzzles, codes, and locks inside the room that will need to be found, solved, and unlocked in order to discover the solve the mystery and escape in time. It’s an experience like none other that will leave you with lots of fun memories and wanting to come back time and time again!

How Much Does It Cost to Play?

1-HOUR GAMES:  Price varies by location. Children 5 and under play free but must be accompanied by an adult.

LARGE GROUP DISCOUNTS: Book 2 full 1-hour rooms (16-23 players) and receive a 10% discount, 3 full rooms (24-31 players) and receive a 15% discount, 4 full rooms (32-39 players) and receive a 20% discount and 5 or more full rooms (40+ players) and receive a 25% discount.  Group discounts cannot be combined with other offers and large groups must be booked over the phone to receive the discount.  Large group availability varies at each location.

*Applicable taxes and a booking fee (per booking, not per player) may apply. Taxes and fees vary by location.

Parking is FREE! Contact us for more information.

What Are Your Hours?

Mastermind Escape Games is open daily by appointment. Click the Book Now button for specific location hours and schedules.

Is Mastermind Escape Games Handicap Accessible?

While most of our locations are handicap accessible, not all of the props or the entirety of our rooms are. Should you need special assistance during your game, our Game Masters will be happy to assist you. Our Schaumburg, IL site at 1015 E State Pkwy is not handicap accessible. Feel free to call us for details regarding specific game room accommodations.

Are There Any Special Effects or Physical Restrictions?

Some of our in-person games may have special effects to enhance the experience (i.e., fog machines) and some of our games may have tighter spaces or require crouching or crawling to get from one room to another. Players with sensitivities or physical restrictions may give us a call prior to booking and we would be happy to assist in selecting a room that’s right for you!

When Should I Arrive?

You and your group MUST arrive 15 minutes prior to your scheduled in-person game time. When you arrive, your group will be given required pre-game instructions, and your game time will begin immediately afterwards. If you arrive late, you will not have the full game time to play, as the game end time does not change.  No refunds are given for late, missed, or canceled games.

How Many People Can Be in a Room?

All of our rooms are private game experiences (at no extra cost to you), which means you’ll never play with strangers. Each room at each location has a specified player capacity. A minimum of 2 players is required in order to play most rooms. If a player wishes to play a room with just 1 player, payment for 2 tickets is required.

Can I Change or Cancel My Reservation?

All reservations and sales are final.  No refunds are given for late, missed, or canceled reservations. Should your group need to reschedule or cancel for any reason, 48-hour notice must be provided in order to receive a store credit on your Mastermind customer account and a cancellation/rescheduling fee per room will apply for any canceled or rescheduled games ($25 fee per room reservation)

How Do I Make a Reservation?

You can book your in-person escape room reservation online by clicking “Book Now” and choosing your game and time. We accept Visa, Master Card, American Express, and Discover. If you need assistance, feel free to call us and we can help you with your reservation. By participating, all players agree to the terms and conditions of our waiver.

What is the Age Requirement?

Children age 12 and under must be accompanied by a paying adult in the room. Children under the age of 18 must have a parent or guardian complete the online wavier prior to arriving or completed upon arrival.

Who Will be in the Room with Me?

Your game experience will be private, which means your group is the only one in the room. The Game Master will not be in the room with you during the game, however he or she will be monitoring your experience on surveillance and will be able to help you with clues throughout the game, should you need it.

Can I Purchase a Gift Card?

An adventure at Mastermind Escape Games is the perfect gift!
To purchase a gift card, please click the “Gift Card” button on a specific location page and select the dollar amount and quantity of gift cards you would like. The unused balance can be used at a later date. Applicable taxes are applied at the time the gift voucher is redeemed.

No refunds can be given. Gift cards cannot be exchanged for cash or be used on merchandise or the purchase of another gift voucher. Gift vouchers do not expire.

How Do I Redeem a Gift Voucher?

To redeem a gift voucher, please click on the “Book Now” button on our website and then enter the 6-digit voucher code at checkout or provide the code over the phone when making a reservation.

Are Pets Allowed?

For the comfort, health, and safety of all our guests, pets are not permitted within our facilities. However, we do allow Certified Service Animals. When possible, please let us know in advance if you will have a Certified Service Animal with you.