FAQ’s

*Information provided below pertains to our Georgia and Illinois locations only.

What’s This All About?

Escape rooms are a great way for friends, family, and co-workers to work together as a team and try to escape from a locked room!  Each of our escape rooms are custom designed to be challenging, engaging, and fun! You choose your room theme and book your reservation online, and we provide the adventure! When you arrive, you and your group will be given 1 hour to escape the room. You will have a series of clues, puzzles, codes, and locks inside the room that will need to be found, solved, and unlocked in order to discover the solve the mystery and escape in time. It’s an experience like none other that will leave you with lots of fun memories and wanting to come back time and time again!

How Much Does It Cost To Play?

1-HOUR GAMES:  $28.99 per player (ages 6 and up)

1-HOUR VIRUAL GAMES: $159/game – accommodates up to 8 players per game.

LARGE GROUP DISCOUNTS (In-Person Games): Book 2 full 1-hour rooms and receive a 10% discount, 3 full rooms and receive a 15% discount, 4 full rooms and receive a 20% discount and 5 or more full rooms and receive a 25% discount.  Group discounts are not valid on virtual games, cannot be combined with other offers and large groups must be booked over the phone to receive the discount.  Large group availability varies at each location.

*Applicable sales tax and a $2.40 fee per booking (not per player) may apply.

What Are Your Hours?

Mastermind Escape Games is open daily by appointment. Click the Book Now button for specific location hours and schedules.

Is Mastermind Escape Games Handicap Accessible?

While our Georgia facilities are handicap accessible, not all of the props or the entirety of our rooms are. Should you need special assistance during your game, our Game Masters will be happy to assist you. Our Schaumburg, IL facility is not handicap accessible. Feel free to call us for details regarding specific game room accommodations.

Are There Any Special Effects or Physical Restrictions?

Some of our in-person games may have special effects to enhance the experience (i.e., fog machines) and some of our games may have tighter spaces or require crouching or crawling to get from one room to another. Players with sensitivities or physical restrictions may give us a call prior to booking and we would be happy to assist in selecting a room that’s right for you!

When Should I Arrive?

You and your group MUST arrive 15 minutes prior to your scheduled in-person game time. When you arrive, your group will be given pre-game instructions on how to play and your game time will begin immediately afterwards. If you arrive late, you will not have the full game time to play, as the game end time does not change.  No refunds are given for late, missed, or canceled games.

How Many People Can Be in A Room?

Each room at each location has a specified player capacity. A minimum of 2 players is required in order to play.

Can I Change Or Cancel My Reservation?

All reservations and sales are final.  No refunds are given for late, missed, or canceled reservations. Should your group need to reschedule or cancel for any reason, 24 hours notice must be provided in order to receive a store credit on your Mastermind customer account and a cancellation/rescheduling fee per room will apply for any canceled or rescheduled games ($15 fee per in-person room/$30 fee per virtual room).

How Do I Make A Reservation?

You can book your in-person escape room reservation online by clicking “Book Now” and choosing your game and time. For virtual games, please email Virtual@SherlocksEscapeRooms.com. We accept Visa, Master Card, American Express, and Discover. If you need assistance, feel free to call us and we can help you with your reservation. By participating, all players agree to the terms and conditions of our waiver.
Parking is FREE!

Can Children Participate?

Of course! While our games are specifically designed to be challenging for adults, we believe that children can be great detectives, too. Please keep in mind that children under the age of 12 must be accompanied by an adult. Children under the age of 18 must have a parent or guardian complete the online wavier prior to arriving or one may be completed upon arrival. Children ages 5 and under are free.

Who Will Be In The Room With Me?

Your game experience will be private, which means your group is the only one in the room. The Game Master will not be in the room with you during the game, however he or she will be monitoring your experience on surveillance and will be able to help you with clues throughout the game, should you need it.

Can I Purchase A Gift Card?

An adventure at Mastermind Escape Games is the perfect gift!
To purchase a gift card, please click the “Gift Card” button on a specific location page and select the dollar amount and quantity of gift cards you would like. The unused balance can be used at a later date. Applicable taxes are applied at the time the gift voucher is redeemed.

No refunds can be given. Gift cards cannot be exchanged for cash or be used on virtual games, merchandise, or the purchase of another gift voucher. Gift vouchers do not expire.

How Do I Redeem A Gift Voucher?

To redeem a gift voucher, please click on the “Book Now” button on our website and then click on the “Redeem Voucher” button. You will then be able to type in the code located on your voucher. Gift cards are not redeemable on virtual games, merchandise, or the purchase of another gift voucher.